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Legal terms for your 8n8 account

Account terms, privacy duties and payment record rules are gathered here so you know what applies before you open an account with 8n8.

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8n8 Legal terms for your 8n8 account
CONTACT ROUTES

Where to raise legal account requests

When a legal question affects your account, use the contact route connected to your registered email or mobile number. That helps us match the request to the correct records before we reply. We may ask for ID checks, transaction references or date ranges, especially for payment disputes, account copies or privacy corrections. If you send documents, keep scans clear and avoid sharing details that are not needed for the specific request.

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Account records

Ask for a copy of account records linked to your mobile number, email and payment references. We may verify identity first so legal records are shared with the account holder only.

Privacy correction

Tell us when your name, address, email or phone number is wrong in account records. We check the change against document proof and reflect approved updates in our retained logs.

Legal request delivery

Send court orders, agency letters or formal legal requests through the support path shown in your account. Include dates, account ID and transaction references so our team can route the matter.

DATA PRACTICE

How we manage legal records

Legal handling is practical: we collect what is needed for account creation, payment checks, dispute handling and security review.

Identity checks

We may request KYC documents when account details, withdrawal requests or legal records need matching. The check helps us confirm that the person asking for a change controls the account.

Payment records

UPI, Paytm, PhonePe and Google Pay references may be stored with account history for reconciliation, fraud checks and dispute handling. We use these records to verify ownership and transaction status.

Cookie choices

Cookies support login sessions, device recognition and basic security checks. You can manage browser settings, though blocking required cookies may affect access to account areas that need verification.

Account security

Password resets, device changes and profile edits may trigger extra checks. If we see unusual access patterns, we can pause sensitive actions until your identity and account ownership are confirmed.

Retention period

Some data remains after account closure when law, payment partners or dispute processes require it. We review retained records and remove or anonymise data when those duties no longer apply.

Change requests

For access, correction or deletion requests, contact us from your registered email or mobile number. We may ask for proof before changing legal records tied to payments or identity checks.

Legal questions before you join

These answers explain how our legal terms affect account access, data requests, payment records and contact steps. They are written for India in plain English, but they do not replace local legal advice. If your state or union territory has a specific rule, follow that rule first. For account-specific requests, contact support from your registered channel so we can verify you before discussing records.

Access depends on local law and is available where local law permits. If your location has restrictions, we may block account use or ask for proof of location before any service continues.

We collect details needed to identify you, protect the account and process payments, such as name, mobile number, email, device signals, transaction references and KYC document data when verification is required.

Contact support from the email or phone number linked to your account and describe the record you need. We verify identity before sending copies, because legal records cannot be released to another person.

Yes, send the correct detail with document proof through support. We may ask for another verification step before updating retained records, especially where payments, KYC checks or legal requests are involved.

We keep records for as long as needed for legal duties, dispute handling, fraud checks and payment reconciliation. Some records may remain after closure when law or bank processes require retention.

Cookies help maintain login sessions, remember device settings and support security checks. You can manage browser controls, but some account functions may not work correctly if required cookies are blocked.

Use the contact path inside your account or write to support with your account ID, date range and transaction references. Court or agency documents should be attached in clear scanned form.

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